19962013
Self-serving tweak of the day...
Gizmodo : "We
are now, as a company, bleeding money from our eyes because a single,
unrelated credit card transaction failed.
So keep that in mind if are using Network Solutions. They reserve the
right to disable any of your domains if there is any random issue with
your account, then drag their feet to remedy their fuck up."
Now I *know* tfor a fact that the above snippet will mess with my pending ESRB rating, but it was just too good to pass on. Registrars like NSI (and TotalNIC for that matter) have never figured out that they are a small, but critical bit of the internet infrastructure and that instead of playing god with their customers, they should be acting as stewards of this critical resource and *helping* their customers.
NSI
is to Tucows what the Joker is to Batman. (well, technicall, Joker is
also to Tucows what the Joker is to Batman, but more on that some other
time.)
I mean, I like to think that we're a pretty good example of a company that understands customer service - but with companies like NSI giving service like this to people like Nick Denton - we look like ultra-superstars...
Now I *know* tfor a fact that the above snippet will mess with my pending ESRB rating, but it was just too good to pass on. Registrars like NSI (and TotalNIC for that matter) have never figured out that they are a small, but critical bit of the internet infrastructure and that instead of playing god with their customers, they should be acting as stewards of this critical resource and *helping* their customers.
NSI
is to Tucows what the Joker is to Batman. (well, technicall, Joker is
also to Tucows what the Joker is to Batman, but more on that some other
time.)I mean, I like to think that we're a pretty good example of a company that understands customer service - but with companies like NSI giving service like this to people like Nick Denton - we look like ultra-superstars...
See this post as it first appeared on Blogware.
8 comments
Comments are closed - these are kept exactly as they were left.
(name not saved), October 12, 2004
As we all know this is nothing new. These guys have been a huge dis-service to the Internet and its direct customers for long time. For my old grip see this blog entry.
(name not saved), October 13, 2004
Ross feel free to erase this....
Did you get my emails?
(name not saved), October 13, 2004
Yeah - I got your mail.
Did you get my mail? :)
(name not saved), October 13, 2004
Umm no i haven't :(
(name not saved), October 13, 2004
I sent you two more emails from my gmail address
(name not saved), October 13, 2004
NSI - No Service Intended? (or expected)
(name not saved), October 13, 2004
Can you hear me now?
How about now?
How about now?
Isn't there something wrong when you have to ask someone "did you get my email?"
(name not saved), October 13, 2004
"Isn't there something wrong when you have to ask someone "did you get my email?""
Yup - the human interface is at fault in this case. Too much mail, not enough time. I still owe you a response on something from last week IIRC...that's what's wrong :)