19962013
Fido's Definition of Customer Service
Fido is the cellphone company that Tucows uses.
I recently picked up a Hiptop because I'm not crazy on the notion of spending mondo $$$ for a worldphone with decent sync capabilities. The web, data and roaming options that came with the Hiptop are basically enough to get me by until Smartphone prices get more realistic.
With the service I use, all my data lives on the web. Which is really cool and useful, until something goes wrong and the data is no longer accessible. All day I've been getting "host not found" errors when I try to log into my PIM.
Its been a busy day for me, so I didn't get a chance to call them until just now. The very pleasant customer service rep answered the phone very quickly. Presumably this has something to do with the fact that, as they carefully informed me when they answered my call, I'm a "business customer" - whatever that means. Whatever - they answered the phone quickly.
So here's the problem. Their web service is toast, its been down all day and they have no ETA for a fix.
Restated: They have all my data and I can't get at it.
Their recommended fix? Keep trying. It will work sooner or later.
The notion that this was a tremendous kick in the crotch for me was completely lost on them.
At least they answered the phone quickly.
I recently picked up a Hiptop because I'm not crazy on the notion of spending mondo $$$ for a worldphone with decent sync capabilities. The web, data and roaming options that came with the Hiptop are basically enough to get me by until Smartphone prices get more realistic.
With the service I use, all my data lives on the web. Which is really cool and useful, until something goes wrong and the data is no longer accessible. All day I've been getting "host not found" errors when I try to log into my PIM.
Its been a busy day for me, so I didn't get a chance to call them until just now. The very pleasant customer service rep answered the phone very quickly. Presumably this has something to do with the fact that, as they carefully informed me when they answered my call, I'm a "business customer" - whatever that means. Whatever - they answered the phone quickly.
So here's the problem. Their web service is toast, its been down all day and they have no ETA for a fix.
Restated: They have all my data and I can't get at it.
Their recommended fix? Keep trying. It will work sooner or later.
The notion that this was a tremendous kick in the crotch for me was completely lost on them.
At least they answered the phone quickly.
See this post as it first appeared on Blogware.