I tried to order a tshirt online tonight, but the ordering system kept failing because of an "AVS Error" X which basically means that the ordering system wasn't able to match the billing address that I supplied with the billing address the credit card company had on file for me. I literally tried everything I could think of to ensure that I was giving the ordering system the info it expected...to no avail. everything I tried failed with the same error. I'm pretty sure that the real problem was on their side not mine.

I buy a fair amount of stuff online and I've never run into this problem before. if I had to guess, I would have to say that they ratcheted up the strictness of their credit card security checking waaayyy too high. This would have the effect of causung a failure for even the slightest difference between the information provided and the information on file. My problem doesn't lie with the fact that my credit card couldn't be processed, but rather that they didn't give me any clue about what I could do to get it processed. No phone number to call, no faq to read - nothing. I really want the shirt, but do I really want to chase it any more than I already have?

I've made a note to double check what we do when to make sure our customers get some guidance when we throw up obstacles like this.