Andrew over at Domain Name Wire discusses something very near and dear to me - domain name services usability.
He suggests, as I have been for years, that the domain services industry has their collective heads up their collective asses when it comes to creating a decent experience for their customers.
I'm guilty - Domain Direct, NetIdentity, IYD - all suffer in the usability department. Domain Direct is probably the worst of the bunch - very confusing, unclear and not very welcoming, but NI and IYD aren't much better.
The good news is that we're working on it. More on that soon.
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by
Ross
at 05:20PM (EDT) on July 9, 2008 | Permanent Link
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 "Random Bytes" is a produced for and by Ross Rader. Everything else is just a happy byproduct. The views expressed here belong to me and not my employer.. Contact Me
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